Job Description
Join our dynamic team in Oklahoma City where flexibility meets growth! FlexWork Solutions is seeking passionate Customer Service Specialists to deliver exceptional experiences through our award-winning support channels. This hourly role empowers you to design your ideal schedule while making meaningful impacts. Enjoy competitive pay, comprehensive training, and a culture that values your unique contributions. Perfect for students, parents, or professionals seeking work-life harmony without compromising career advancement.
Why Choose Us?
- Customizable shifts (morning/afternoon/evening options)
- Performance-based incentives and recognition
- Free professional development workshops
- Modern remote-friendly hybrid environment
- Health benefits eligibility for part-timers
Responsibilities
- Handle multi-channel customer inquiries via phone, email, and live chat
- Resolve product/service issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Identify process improvements and share actionable insights
- Support seasonal peaks with flexible scheduling availability
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience or related field
- Exceptional verbal/written communication skills
- Proficiency with CRM tools and Microsoft Office Suite
- Strong problem-solving abilities and emotional intelligence
- Adaptability to changing technologies and processes
- Reliable transportation to Oklahoma City office (2 days/week)
- Available for evening/weekend shifts as needed