Job Description
Join our dynamic team in sunny San Diego! We're seeking a Customer Service Specialist to deliver exceptional experiences with flexible scheduling options. Enjoy work-life balance while supporting our growing client base in a vibrant coastal city.
Why You'll Love Working With Us:
- Competitive hourly rates with growth opportunities
- Flexible shifts (mornings, afternoons, evenings)
- Modern downtown workspace with bay views
- Comprehensive training and development programs
- Health benefits for part-time employees
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues using CRM and knowledge base systems
- Process orders, returns, and account modifications
- Collaborate with cross-functional teams to resolve complex cases
- Maintain detailed documentation of interactions
- Contribute to process improvement initiatives
- Meet monthly performance metrics (CSAT, resolution time)
Qualifications
- 1+ years customer service experience preferred
- Proficiency with CRM software (Salesforce, Zendesk)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Flexibility to work weekends/holidays as needed
- Spanish bilingual a plus