Job Description
Join Coastal Connect Solutions as a Customer Service Specialist and enjoy the perfect work-life balance with our flexible full-time schedule! We're seeking energetic professionals to deliver exceptional support to our diverse clientele in a dynamic, fast-paced environment. With competitive hourly rates and comprehensive benefits, this role offers stability without sacrificing flexibility. Our Virginia Beach office features modern amenities and a collaborative culture focused on growth and recognition.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve complex billing, technical, and account issues using CRM tools
- Collaborate with cross-functional teams to improve service delivery
- Maintain detailed customer interaction records in Salesforce
- Participate in monthly training to enhance product knowledge
- Contribute to process optimization initiatives
- Support seasonal peak periods with adaptable scheduling
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 2+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Exceptional problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Strong written and verbal communication abilities
- Flexible availability including evenings/weekends as needed
- Proficient in Microsoft Office Suite