Job Description
Join our dynamic team at Apex Solutions Group in Raleigh, NC, where we value exceptional talent and customer-centric service. We're seeking motivated individuals to fill our hourly Customer Service Specialist positions offering competitive pay, flexible scheduling, and growth opportunities. As a key member of our support team, you'll directly impact customer satisfaction while enjoying a modern work environment with comprehensive training and supportive leadership. Perfect for students, career changers, or those seeking supplemental income with no nights or weekends required!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve product inquiries, order issues, and technical escalations
- Document interactions accurately in CRM systems with attention to detail
- Collaborate with cross-functional teams to resolve complex customer needs
- Meet performance metrics including response times and satisfaction scores
- Identify upsell opportunities to enhance customer experience
- Maintain product knowledge through continuous training modules
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize effectively
- Strong problem-solving and conflict resolution abilities
- Availability for flexible shifts including evenings/weekends
- Basic technical troubleshooting aptitude