Job Description
Join our vibrant Columbus team as a Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support to our community. Enjoy flexible scheduling, competitive hourly pay, and a collaborative environment. Perfect for students, career changers, or those seeking supplemental income. No nights or weekends required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using our CRM platform
- Process transactions and maintain accurate records
- Collaborate with cross-functional teams to improve service
- Participate in ongoing training to enhance skills
- Meet performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office suite
- Ability to multitask in fast-paced environment
- Positive attitude and teamwork mindset
- Reliable transportation to downtown Columbus office