Job Description
Join Austin's premier tech support team as an hourly Customer Service Specialist! We're seeking energetic professionals to deliver exceptional client experiences in our fast-paced downtown hub. This flexible role offers competitive hourly pay with opportunities for advancement and comprehensive training. Enjoy Austin's vibrant culture while building valuable skills in customer relationship management and technical troubleshooting.
Why You'll Love Working With Us:
- Competitive hourly pay with weekly direct deposit
- Flexible scheduling (20-30 hours/week)
- Modern workspace in Austin's business district
- Free parking and public transit reimbursement
- Growth opportunities to full-time roles
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues using CRM systems and knowledge bases
- Document interactions in Salesforce with 95% accuracy
- Collaborate with Tier 2 support for complex escalations
- Meet/exceed monthly customer satisfaction targets (CSAT >90%)
- Participate in weekly team training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or tech support experience
- Proficiency with Zendesk, Salesforce, or similar platforms
- Exceptional written and verbal communication skills
- Ability to troubleshoot basic hardware/software issues
- Strong problem-solving and conflict resolution abilities
- Available to work evenings/weekends (8am-8pm shifts)
- Authorized to work in the United States