Job Description
Join our dynamic team in Los Angeles as a Customer Service Specialist! We offer competitive hourly rates with weekly pay and a supportive work environment. Enjoy flexible scheduling while delivering exceptional service to our diverse client base. This role provides immediate opportunities for growth and skill development in a fast-paced tech company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing and technical issues efficiently using our CRM platform
- Document all interactions accurately in our customer database
- Collaborate with technical teams to resolve complex customer concerns
- Meet weekly performance metrics for response time and resolution rate
- Identify upsell opportunities during customer interactions
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a tech or retail environment
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends
- Basic technical troubleshooting knowledge
- Fluent in English; bilingual Spanish a significant advantage