Job Description
Join FlexiCare Solutions and experience the freedom of weekly pay and flexible hours! We're seeking a passionate Customer Service Specialist to join our dynamic team in Jacksonville. Enjoy predictable weekly paychecks while maintaining work-life balance with customizable schedules. This role is perfect for students, parents, or anyone seeking supplemental income with growth opportunities.
At FlexiCare, we value your time and expertise. Our modern support center offers a collaborative environment where your contributions are recognized immediately through our rapid payroll system. Benefit from comprehensive training and a supportive culture that prioritizes your professional development.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries efficiently while maintaining high satisfaction metrics
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Adhere to flexible scheduling requirements including evenings/weekends
- Participate in ongoing training programs to enhance service skills
- Contribute to process improvements for better customer experiences
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency with CRM software and Microsoft Office suite
- Ability to work independently with minimal supervision
- Positive attitude and adaptability to changing priorities
- Must reside within 30 miles of Jacksonville