Job Description
Welcome to Apex Digital Solutions, a forward-thinking company dedicated to excellence in customer relations and operational efficiency.
We are currently seeking a detail-oriented Customer Support & Data Entry Specialist to join our dynamic team in Boston. If you are looking for a role that offers the flexibility to manage your own schedule while contributing to a growing business, we want to hear from you.
In this position, you will serve as the first point of contact for our clients, ensuring their inquiries are resolved efficiently while maintaining accurate digital records.
Responsibilities
- Manage and respond to incoming customer inquiries via email and chat with a focus on flexibility and speed.
- Perform high-accuracy data entry tasks to update client databases and track progress.
- Assist in maintaining organized digital filing systems for easy retrieval.
- Collaborate with the team to identify process improvements for better workflow.
- Provide detailed feedback to management regarding customer trends and needs.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Proven experience in customer service or data entry roles.
- Excellent typing speed and accuracy (minimum 45 WPM).
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite and CRM software.