Job Description
We are currently seeking a highly motivated Customer Support Specialist to join our growing team. This position is perfect for professionals looking for hourly jobs with the flexibility to manage their own schedules.
Based in the vibrant city of Portland, OR, with the option to work remotely or in our New York office, you will play a crucial role in delivering world-class support to our clients. We offer immediate hire opportunities for candidates ready to start right away.
Why Join Us?
- Flexible work hours tailored to your lifestyle.
- Competitive hourly pay with performance bonuses.
- Opportunity to work from Portland, OR or New York, NY.
- Comprehensive training and career growth paths.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat with a focus on resolution.
- Assist customers in navigating our products and services efficiently.
- Document all interactions accurately in our CRM system.
- Collaborate with the technical team to troubleshoot and resolve complex issues.
- Identify and escalate process improvements to management.
- Ensure 100% adherence to company service standards and SLAs.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous experience in customer service, retail, or hospitality is a plus.
- Excellent verbal and written communication skills.
- Ability to work a flexible schedule, including evenings and weekends.
- Proficient in using computers and basic software applications.
- Strong problem-solving skills and a customer-first attitude.