Job Description
Are you a dedicated problem solver looking for a new challenge?
Apex Tech Solutions is currently seeking a highly motivated Customer Support Specialist to join our growing team in Washington, VA. We offer competitive hourly rates, comprehensive benefits, and a culture that values innovation and employee growth.
Why Join Us?
- Immediate openings available for qualified candidates.
- Competitive hourly compensation ($20.00 - $30.00/hr).
- Comprehensive health, dental, and vision insurance.
- Flexible scheduling options.
If you have a passion for helping others and a knack for technology, we want to hear from you!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and speed.
- Troubleshoot and resolve technical issues and product questions efficiently.
- Document all customer interactions and solutions in our CRM system.
- Collaborate with the technical team to escalate complex issues.
- Identify opportunities to improve customer satisfaction and service processes.
- Provide accurate product information and training to new clients.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- 1+ years of experience in customer support or technical support roles.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work full-time hours with a flexible schedule.
- Problem-solving mindset with a focus on customer success.