Job Description
Are you looking for a role that offers stability, growth, and a team-oriented environment? Ohio Tech Solutions is currently seeking a dedicated Customer Support Specialist to join our expanding team in Columbus. We pride ourselves on delivering top-tier service and offer competitive hourly pay with weekly paychecks to ensure your hard work is rewarded promptly.
As a Customer Support Specialist, you will serve as the face of our company, assisting clients with inquiries, resolving issues efficiently, and maintaining high standards of professionalism. We are looking for individuals who are eager to learn, adaptable, and committed to providing an exceptional customer experience.
Responsibilities
- Respond to Inquiries: Assist customers via phone, email, and live chat with product questions and service requests.
- Issue Resolution: Troubleshoot customer problems and provide effective solutions in a timely manner.
- Documentation: Accurately log customer interactions and feedback into our CRM system.
- Product Knowledge: Stay updated on company products and services to provide informed assistance.
- Team Collaboration: Communicate effectively with other departments to ensure customer needs are met.
- Feedback Collection: Gather customer insights and relay them to management to help improve our services.
Qualifications
- Education: High school diploma or equivalent required.
- Experience: Previous customer service experience is preferred but not required; training will be provided.
- Skills: Strong verbal and written communication skills.
- Technical Proficiency: Basic computer skills and familiarity with MS Office Suite.
- Availability: Must be available to work flexible hours, including weekends and holidays as needed.
- Attitude: A positive, patient, and problem-solving mindset.