Job Description
Welcome to Apex Technical Solutions, a leader in providing world-class technical support services. We are currently seeking a highly motivated and detail-oriented Customer Support Specialist to join our dynamic team in Detroit, MI.
This is an hourly position with immediate openings, offering a competitive salary and the chance to work in a fast-paced, innovative environment. We value our employees and are committed to fostering a culture of growth and excellence.
Why Apply?
- Competitive hourly pay ($18 - $25/hr).
- Modern office environment in the heart of Detroit.
- Opportunities for career advancement within the organization.
- Comprehensive training and professional development.
Role Overview
As a Customer Support Specialist, you will serve as the bridge between our clients and our technical experts. Your role is critical in ensuring our clients have a seamless experience and that their technical challenges are resolved efficiently.
Responsibilities
- Deliver exceptional customer service via phone, email, and live chat support.
- Troubleshoot and resolve technical issues and product inquiries with speed and accuracy.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with the technical team to escalate complex issues effectively.
- Maintain a deep understanding of our product suite to provide accurate guidance.
Qualifications
- High school diploma or GED equivalent required; Associate’s degree preferred.
- Previous experience in customer service or technical support is highly desirable.
- Strong communication skills, both verbal and written.
- Proficiency with Microsoft Office Suite and basic computer operations.
- Ability to work flexible hours, including evenings and weekends if required.