Job Description
Are you looking for a rewarding hourly full-time job with the flexibility to balance your life? Apex Digital Solutions is expanding our team and seeking a Customer Support Specialist to join our operations. We are actively hiring for positions available in Ohio and Georgia, offering a modern, supportive work culture and flexible scheduling options.
In this role, you will be the first point of contact for our valued clients, ensuring their technical issues are resolved efficiently and professionally. We believe in empowering our employees with the tools they need to succeed while maintaining a healthy work-life balance.
Responsibilities
- Provide exceptional technical and product support to clients via phone, email, and live chat.
- Diagnose and troubleshoot customer issues, escalating complex problems to senior leadership when necessary.
- Maintain accurate and detailed records of all customer interactions and resolutions in our CRM system.
- Collaborate with cross-functional teams to improve product features and service protocols.
- Adhere to strict service level agreements (SLAs) to ensure customer satisfaction.
- Participate in ongoing training to stay updated on product knowledge and industry trends.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, technical support, or a related field is highly desirable.
- Strong verbal and written communication skills with the ability to explain complex concepts simply.
- Proficiency with Microsoft Office Suite and remote collaboration tools.
- Must be available for flexible hours, including evenings and weekends, to support our clients.
- Reliable internet connection and a dedicated workspace if working remotely.