Job Description
Apex Digital Services is seeking a dedicated Customer Support Specialist to join our thriving team in San Francisco. We pride ourselves on delivering top-tier service to our clients and are looking for someone with a proactive attitude and a passion for helping others.
In this role, you will serve as the first point of contact for our clients, ensuring their needs are met efficiently and professionally. We offer competitive hourly pay, flexible scheduling, and a supportive work environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with a focus on high-quality service.
- Diagnose and troubleshoot technical issues related to our software products.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with the product team to provide feedback on common user issues.
- Resolve escalated complaints to ensure customer satisfaction and retention.
Qualifications
- High school diploma or GED; Associate degree in a related field is preferred.
- Minimum of 1 year of experience in customer support or technical support.
- Strong written and verbal communication skills.
- Proficiency in using Microsoft Office Suite and CRM software.
- Ability to work independently and manage time effectively in a fast-paced environment.