Job Description
Are you a proactive problem-solver looking for a role that offers flexibility and stability? Apex Tech Solutions is seeking a dedicated Customer Support Specialist to join our thriving team based in the vibrant cities of Raleigh, NC, and surrounding Virginia areas.
We are currently hiring for full-time positions with flexible scheduling options. Whether you are based in the Research Triangle Park or within Virginia, we are looking for talent that can deliver excellence from anywhere in the US.
Why Join Us?
- Flexible Hours: Work schedules that fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Full-Time Benefits: Comprehensive health, dental, and vision insurance.
- Growth Opportunities: Clear career progression paths within a dynamic organization.
Don't miss this chance to advance your career in a supportive environment.
Responsibilities
- Provide exceptional support to customers via phone, email, and live chat, resolving inquiries efficiently and professionally.
- Handle escalated tickets and complex issues with patience and technical aptitude.
- Document all customer interactions and solutions in our CRM system accurately.
- Identify opportunities to upsell or cross-sell products/services to meet sales targets.
- Maintain a deep understanding of our products to provide accurate technical guidance.
- Collaborate with cross-functional teams to improve service protocols.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or technical support.
- Excellent verbal and written communication skills.
- Strong computer literacy and typing speed (40+ WPM).
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Reliable internet connection and home office setup.