Job Description
Join a Team That Values You – Immediate Openings Available!
Apex Digital Services is looking for a dedicated Customer Support Specialist to join our San Francisco team. We are currently experiencing high growth and are urgently hiring to meet the demand for our innovative solutions. If you are a people-person with a knack for technology and problem-solving, this is your chance to secure a stable, rewarding position.
In this role, you will be the face of our company, ensuring our clients receive the assistance they need to succeed. We offer a comprehensive benefits package and a culture that encourages professional growth.
Responsibilities
- Resolve Inquiries: Efficiently handle customer tickets and emails to provide accurate, timely, and professional resolutions.
- Technical Assistance: Diagnose and troubleshoot basic technical issues for clients via phone and chat.
- Account Management: Assist in the onboarding process for new clients and ensure their accounts are set up correctly.
- Feedback Collection: Gather customer feedback and report trends to the product team to help improve our services.
- Documentation: Maintain detailed records of customer interactions and account status in our CRM system.
- Team Support: Collaborate with sales and technical teams to ensure a cohesive customer experience.
Qualifications
- Experience: Previous experience in customer service, technical support, or a call center environment is required.
- Education: High school diploma or GED; Bachelor's degree preferred.
- Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM software (e.g., Salesforce, Zendesk).
- Communication: Exceptional written and verbal communication skills with a focus on empathy and clarity.
- Availability: Must be willing to work flexible shifts, including evenings and weekends to support our 24/7 operations.