Job Description
Are you looking for a rewarding career in Miami, FL? Horizon Support Solutions is currently hiring for Entry Level Positions offering Weekly Pay and competitive Hourly Pay. We are looking for energetic individuals to join our support team.
No prior experience is required. We provide comprehensive training and a clear career path. If you have strong communication skills and a desire to help others, we want to hear from you.
Responsibilities
- Answer incoming customer inquiries via phone and email with a professional and friendly tone.
- Resolve customer issues and complaints effectively while maintaining high satisfaction rates.
- Process customer orders, update account information, and maintain accurate records.
- Collaborate with the team to improve service delivery and operational efficiency.
- Document all customer interactions and transactions in the CRM system.
- Assist in training new hires and share best practices with the team.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED equivalent is preferred.
- Strong verbal and written communication skills.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Ability to work in a fast-paced, dynamic environment.
- Reliable transportation and availability for flexible shifts.
- Enthusiasm for learning new skills and professional development.
- Must be authorized to work in the United States.