Job Description
Are you looking for a job that values your time and effort?
Join MetroLogistics Solutions, a premier logistics and customer service firm operating in the heart of Washington D.C. We are looking for a dedicated Customer Experience Specialist to join our high-performing team.
The Game Changer: Daily Pay
We understand that financial flexibility is crucial. That's why we offer an industry-leading Daily Pay feature. You can access your earnings the very same day you work, giving you control over your finances without the wait.
As a key member of our operations team, you will bridge the gap between our clients and our logistics network, ensuring every interaction is professional and every delivery is seamless.
Why Join Us?
- Competitive hourly rate ($20.00 - $28.00).
- Access to earnings via Daily Pay.
- Modern, collaborative work environment in D.C.
- Comprehensive training and career growth opportunities.
Responsibilities
- Manage and resolve high-volume customer inquiries via phone, email, and live chat with professionalism and speed.
- Coordinate daily logistics schedules and update clients on shipment status in real-time.
- Identify and troubleshoot operational issues to improve service quality.
- Maintain accurate records of all interactions and transactions in our CRM system.
- Collaborate with the warehouse and dispatch teams to ensure operational efficiency.
- Assist in training new team members on daily pay procedures and company policies.
Qualifications
- High school diploma or GED required; Associate degree or Bachelor's degree preferred.
- Minimum of 1-2 years of experience in customer service, logistics, or supply chain management.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Reliable transportation (for on-site D.C. operations).