Job Description
Join ExpressPay Solutions and transform your work-life balance with our revolutionary daily pay program! We're urgently hiring motivated Customer Service Associates in Philadelphia to deliver exceptional client experiences with flexible scheduling that adapts to your life. As a leader in modern workforce solutions, we offer immediate start dates and weekly bonuses for top performers. No more waiting for payday – access your earnings instantly after every shift!
Why Choose Us?
- Digital payment within 24 hours of shift completion
- Flexible morning, afternoon, and evening shifts available
- Comprehensive training and career advancement paths
- Health benefits for full-time equivalent earners
- Referral bonuses ($500+) for bringing top talent
Responsibilities
- Handle 50-80 daily inbound/outbound customer calls with professionalism
- Resolve billing inquiries and service disruptions using CRM tools
- Process payments and update account information accurately
- Meet/exceed quality metrics (CSAT ≥90%, FCR ≥85%)
- Document all interactions in compliance with PCI standards
- Collaborate with billing team to resolve complex escalations
- Participate in bi-weekly performance coaching sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center environment
- Proficient with Microsoft Office Suite and Salesforce
- Typing speed ≥40 WPM with 98% accuracy
- Flexible availability including weekends and holidays
- Pass background check and pre-employment drug screen
- Bilingual (Spanish/English) candidates receive $2/hr premium
- Reliable transportation to our Center City office