Job Description
Are you looking for a job that puts your pay in your pocket immediately? Join Horizon Staffing Solutions as a Customer Service Associate. We specialize in connecting talent with opportunities that offer Daily Pay and Flexible Hours. Whether you are looking for a full-time career or a part-time schedule, we have the flexibility you need to balance work and life.
We are seeking motivated individuals to join our dynamic team in Boston. As a key member of our support staff, you will play a crucial role in enhancing customer satisfaction and driving business growth. We prioritize our employees' well-being and financial freedom.
Responsibilities
- Answer Incoming Inquiries: Respond to customer calls, emails, and live chats with a professional and friendly demeanor.
- Resolve Issues: Troubleshoot customer problems efficiently and provide accurate solutions to ensure high satisfaction scores.
- Process Transactions: Handle order processing, returns, exchanges, and account updates with precision.
- Documentation: Maintain accurate records of customer interactions and transactions in our CRM systems.
- Team Collaboration: Work closely with logistics and sales teams to ensure seamless operations.
- Adherence to Policy: Follow all company protocols, safety regulations, and compliance standards.
Qualifications
- Education: High school diploma or equivalent required.
- Communication: Excellent verbal and written communication skills with a focus on clarity and empathy.
- Experience: Previous customer service or call center experience is a plus but not required for qualified candidates.
- Technical Skills: Basic computer proficiency (MS Office, email, and CRM software).
- Availability: Ability to work flexible shifts, including evenings and weekends as needed.
- Work Ethic: Strong problem-solving skills and a proactive attitude toward customer needs.