Job Description
Are you looking for a rewarding career in Washington DC with the flexibility of Daily Pay? Join the Capital Services DC team and take control of your finances today.
We are seeking a dedicated Customer Service Representative to join our high-performing team. In this role, you will be the face of our company, ensuring our clients receive top-tier support while enjoying the peace of mind that comes with getting paid what you earn, when you earn it.
Why Choose Us?
- Get Paid Daily: Access your earnings immediately after every shift.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Flexible Scheduling: We offer shifts that fit your lifestyle.
- Modern Environment: Work in a state-of-the-art facility in downtown DC.
If you are a self-starter with excellent communication skills, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Resolve complex issues and escalate them to management when necessary.
- Maintain accurate and up-to-date customer records in our CRM system.
- Collaborate with cross-functional teams to improve service processes.
- Adhere to all company policies, procedures, and compliance standards.
- Provide product demonstrations and training to new clients.
Qualifications
- High school diploma or GED required.
- Minimum of 1 year of experience in customer service or a related field.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Ability to work in a fast-paced, high-volume environment.
- Reliable transportation is a plus.