Job Description
Escape the wait for payday! Join FastPay Solutions and enjoy daily pay or flexible weekly earnings in our Denver, CO headquarters. We're revolutionizing compensation for customer service professionals with instant access to your hard-earned money. Perfect for those needing financial flexibility without sacrificing career growth.
Why Choose Us:
- Same-day pay via our mobile app after every shift
- Competitive hourly wages with weekly backup option
- Comprehensive benefits package (health/dental/vision)
- Clear advancement pathways to team lead/supervisor roles
- Modern downtown Denver office with transit access
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve payment processing issues with real-time solutions
- Document all interactions using Salesforce CRM software
- Meet/exceed 95% customer satisfaction target
- Collaborate with billing team for complex escalations
- Participate in monthly process improvement workshops
- Maintain 99% data accuracy in account records
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM systems (Salesforce preferred)
- Exceptional conflict resolution skills
- Ability to work flexible shifts including weekends
- High school diploma or equivalent required
- Basic accounting knowledge preferred
- Pass background check and drug screening