Job Description
Are you ready to take your career to the next level with a company that values your time and dedication? Horizon Tech Solutions is currently seeking highly motivated Customer Service Representatives to join our thriving team in Phoenix, Arizona. We are committed to excellence and pride ourselves on offering daily pay options, ensuring that your hard work is rewarded immediately.
In this role, you will be the voice of our brand, assisting clients with technical inquiries and providing solutions that drive satisfaction. We are looking for individuals who are tech-savvy, empathetic, and eager to grow within a fast-paced environment.
Responsibilities
- Respond to high-volume customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Diagnose and troubleshoot technical software and hardware issues for end-users.
- Maintain accurate and up-to-date records of all customer interactions and support tickets in our CRM system.
- Collaborate with senior technical staff to escalate complex issues and implement long-term solutions.
- Stay current on product knowledge and industry trends to provide expert advice.
- Identify opportunities for upselling or cross-selling based on customer needs.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or technical support is highly desirable.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and web browsers.
- Strong written and verbal communication skills with a professional tone.
- Ability to multitask effectively in a fast-paced, high-pressure environment.
- Must be authorized to work in the United States.