Job Description
Join PayDayNow Inc., the industry leader in daily payment solutions! We're seeking motivated Customer Service Specialists to join our dynamic team in Los Angeles. Enjoy the flexibility of daily pay while providing exceptional support to our growing client base. This full-time role offers competitive compensation, comprehensive benefits, and a supportive work environment where your contributions are recognized daily.
Why Choose Us?
- Daily pay with no hidden fees
- Comprehensive health benefits package
- Career advancement opportunities
- Modern downtown office with amenities
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Process same-day payment transactions with 99% accuracy
- Resolve payment disputes within 24-hour SLA
- Update client profiles and maintain CRM records
- Collaborate with finance team to reconcile daily transactions
- Participate in weekly performance reviews and training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or fintech experience
- Proficiency with payment processing systems (e.g., Stripe, PayPal)
- Strong problem-solving and conflict resolution skills
- Ability to work in fast-paced environment with attention to detail
- Spanish bilingual certification (highly desirable)
- Valid CA driver's license (for occasional client meetings)