Job Description
Join our dynamic team at Urban Solutions Inc. and kickstart your career in customer service! We're seeking enthusiastic entry-level professionals to deliver exceptional support to our clients in Boston. Enjoy competitive hourly pay with weekly payouts, flexible scheduling, and comprehensive training. This role offers immediate growth opportunities in a supportive environment where your contributions matter.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process transactions and resolve billing issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Adhere to company policies and service standards
- Identify upsell opportunities for product enhancements
- Participate in weekly performance reviews
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience
- Strong communication and problem-solving skills
- Ability to work independently and in teams
- Proficient in basic computer applications
- Availability for flexible shifts including weekends
- Positive attitude with service-oriented mindset