Job Description
Are you looking for an entry-level opportunity in Detroit with flexible hours? Horizon Tech Solutions is seeking a motivated Customer Service Associate to join our growing team. We pride ourselves on providing top-tier support and offer a dynamic work environment where your potential is limitless.
Why Join Us?
- Competitive hourly pay starting at $16.00.
- Flexible scheduling to fit your lifestyle.
- Comprehensive training and mentorship programs.
- Opportunity for growth within the company.
We are looking for individuals who are eager to learn, communicate effectively, and contribute to a positive customer experience.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist clients with product information, troubleshooting, and account inquiries.
- Document all customer interactions and feedback accurately in the CRM system.
- Collaborate with the team to resolve complex issues and improve service standards.
- Participate in training sessions to stay updated on company products and policies.
- Maintain a high level of professionalism and enthusiasm during every interaction.
- Identify opportunities to upsell products or services to meet departmental goals.
Qualifications
- High school diploma or equivalent required.
- Must be at least 18 years of age.
- Basic computer literacy and familiarity with Windows/Mac OS.
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Reliable internet connection and a dedicated workspace.
- No prior experience is necessary; we provide full training.