Job Description
Are you looking for a rewarding career path with a company that values your potential? Apex Support Solutions is currently seeking a dedicated Entry Level Customer Service Associate to join our dynamic team in Washington, PA.
We are proud to offer a supportive environment where you can grow your skills while enjoying flexible hours that work around your life. Whether you are entering the workforce or looking for a fresh start, we provide the training you need to succeed.
Why Join Us?
- Competitive hourly pay ranging from $18.00 to $22.00.
- Flexible scheduling options to fit your lifestyle.
- No prior experience required – we provide full training.
- Opportunities for career advancement within the company.
Take the first step towards a stable and enjoyable career with Apex Support Solutions today.
Responsibilities
- Interact with customers via phone, email, and chat to resolve inquiries and provide exceptional service.
- Accurately document customer interactions and transactions in our CRM system.
- Research and resolve complex customer issues with patience and efficiency.
- Collaborate with team members to improve service protocols and customer satisfaction scores.
- Identify opportunities to upsell products or services to existing clients.
- Assist in maintaining a clean and organized work environment.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal and written communication skills.
- Ability to work independently as well as part of a team.
- Proficiency with basic computer applications and data entry.
- Reliable internet connection and a quiet workspace are essential for remote work.
- Strong problem-solving mindset and attention to detail.