Job Description
Are you looking for a dynamic career opportunity in Illinois with a company that invests in you? Apex Support Solutions is currently hiring enthusiastic Entry-Level Customer Service Associates to join our growing team in Chicago. We pride ourselves on a culture of support, growth, and excellence, and we are looking for individuals who are ready to learn and excel.
We offer a comprehensive training program to help you succeed, meaning no prior experience is necessary. If you are a self-starter with great communication skills, we want to meet you!
Responsibilities
- Greet and assist customers with a friendly and professional demeanor to ensure high satisfaction levels.
- Handle incoming inquiries via phone, email, and live chat with accuracy and speed.
- Process orders, returns, and exchanges efficiently using our CRM software.
- Document customer interactions and feedback in the company database.
- Collaborate with the sales and technical support teams to resolve complex issues.
- Uphold company policies and maintain a clean, organized workspace.
Qualifications
- High school diploma or GED equivalent is required.
- Must be at least 18 years of age.
- Basic computer literacy and typing skills are essential.
- Strong interpersonal and communication skills.
- Able to work flexible shifts, including weekends and holidays.
- Reliable transportation is a plus.