Job Description
We are looking for driven, friendly individuals to join our dynamic team as Entry-Level Customer Service Representatives. If you are eager to start a career in a supportive environment and don't have prior experience, we provide comprehensive on-the-job training. Join us in San Jose to work in a role that offers growth, competitive pay, and a positive culture.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction ratings.
- Process customer orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions and transactions in our internal database.
- Collaborate with the support team to identify trends and improve service processes.
- Refer complex issues to senior staff while ensuring customers are informed.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to multi-task in a fast-paced, high-volume environment.
- Must be reliable, punctual, and demonstrate a positive attitude.
- Willingness to learn and adapt to new software and procedures.