Job Description
Welcome to Horizon Support Solutions, where we are dedicated to connecting talented individuals with rewarding career opportunities. We are currently seeking a motivated Entry-Level Customer Service Representative to join our dynamic team in New Orleans, Louisiana.
We understand that starting a career can be daunting, which is why we offer comprehensive training and a supportive environment for all employees, regardless of their background. If you possess excellent communication skills and a willingness to learn, we want to hear from you.
Why Join Us?
- Flexible Scheduling: Choose the hours that work best for your lifestyle.
- No Experience Necessary: We provide full training and mentorship.
- Growth Opportunities: Clear pathways for career advancement within the company.
Don't let a lack of experience hold you back. Apply today to take the first step towards a fulfilling career in customer relations!
Responsibilities
- Communicate effectively with customers via phone, email, and live chat to resolve inquiries and provide information.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain a high level of customer satisfaction by addressing concerns promptly.
- Update customer account information and resolve billing discrepancies.
- Collaborate with team members to improve service processes and protocols.
- Document all customer interactions and transactions in the CRM system.
Qualifications
- High School Diploma or GED equivalent.
- Basic computer proficiency and familiarity with web browsers and email platforms.
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- A positive attitude and a genuine desire to help others succeed.
- Reliable internet connection and a quiet workspace for remote/hybrid work.