Job Description
Join LocalHire Solutions as an Entry-Level Customer Service Representative and kickstart your career in Fresno's thriving job market! We're seeking motivated individuals with a passion for helping others to deliver exceptional customer experiences. No prior experience required—comprehensive training provided. Enjoy competitive hourly wages, flexible scheduling, and opportunities for growth within our supportive team. Apply today and become part of Fresno's top employer for entry-level roles!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions, orders, and service requests accurately
- Resolve customer concerns using established protocols and escalation procedures
- Document all interactions and maintain detailed customer records
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and regulatory compliance standards
- Continuously improve product knowledge and service skills
Qualifications
- High school diploma or equivalent (GED)
- Basic computer literacy and typing proficiency (30+ WPM)
- Strong communication skills and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with problem-solving aptitude
- Must pass background check and drug screening
- Valid California driver's license (if field visits required)
- 18+ years of age