Job Description
We are looking for motivated individuals to join our growing team as Entry Level Customer Service Representatives. This is an excellent opportunity for those seeking flexible hours and a supportive work environment. At Horizon Support Group, we pride ourselves on delivering top-tier support to our clients, and we need dedicated team members to help us achieve that goal.
Whether you are looking for a part-time role to supplement your income or a full-time career path, our flexible scheduling allows you to balance your work and personal life effectively.
Responsibilities
- Handle High-Volume Inquiries: Respond to customer questions via phone, email, and live chat with professionalism and accuracy.
- Problem Resolution: Identify customer needs and provide effective solutions or escalate complex issues to the appropriate department.
- Data Entry & Maintenance: Accurately input and update customer information into our CRM database to ensure records are current.
- Process Transactions: Assist with processing orders, returns, and service requests efficiently.
- Follow-Up Communication: Conduct follow-up calls or emails to ensure customer satisfaction and resolve any outstanding issues.
- Team Collaboration: Communicate regularly with team leads and colleagues to share insights and improve service quality.
Qualifications
- Education: High school diploma or GED equivalent required; Associate’s degree preferred.
- Experience: No prior customer service experience required; we provide comprehensive paid training.
- Technical Skills: Basic computer proficiency and familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Availability: Ability to work flexible hours, including evenings and weekends, as business needs require.
- Reliability: Must have a stable internet connection and a dedicated workspace if working remotely.