Job Description
Are you looking for a rewarding career in Jacksonville, Florida? Apex Support Solutions is currently seeking enthusiastic individuals to join our team as Entry-Level Customer Service Representatives. We pride ourselves on providing exceptional service and offer a supportive environment where you can grow your professional skills.
In this role, you will interact with clients to resolve inquiries, process transactions, and ensure customer satisfaction. We provide comprehensive on-the-job training, so prior experience is not required—just a positive attitude and a willingness to learn.
Responsibilities
- Handle inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Update and maintain accurate customer records in our internal database.
- Collaborate with the sales and technical teams to escalate complex issues.
- Process orders, returns, and refunds accurately.
- Contribute to a positive team culture through open communication and support.
Qualifications
- High school diploma or GED equivalent.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and familiarity with CRM software is a plus.
- Ability to work flexible hours, including evenings and weekends if required.
- Must be reliable, punctual, and detail-oriented.