Job Description
Are you looking to launch your career in a dynamic environment?
We are seeking a motivated Entry Level Customer Service Representative to join our growing team in Philadelphia. As a key member of our support staff, you will be the voice of our brand, helping clients resolve issues and ensuring their experience with us is exceptional. We provide comprehensive training, so no prior experience is required—just a great attitude and a willingness to learn.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Opportunities: Clear pathways for advancement within the company.
- Modern Work Environment: Collaborative office located in Center City Philadelphia.
If you are ready to start a rewarding career with a top-tier company, apply today!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on quality and efficiency.
- Resolve customer complaints and issues in a professional and empathetic manner.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions and account updates in our internal database.
- Collaborate with team leads and cross-functional departments to ensure customer satisfaction.
- Stay up-to-date on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED is required.
- Strong verbal and written communication skills.
- Basic computer literacy and typing proficiency.
- Ability to multitask in a fast-paced, high-volume setting.
- A positive, patient, and problem-solving mindset.
- Reliable transportation (optional, but preferred).