Job Description
Are you looking for a rewarding career opportunity in Tampa, FL? Horizon Support Services is currently seeking motivated individuals to join our dynamic team as Entry Level Customer Service Representatives. We pride ourselves on providing top-tier support to our clients and are looking for team players who are ready to grow.
Join us and enjoy the benefits of weekly pay, comprehensive training, and a supportive work environment. No prior experience is required—we provide all the tools you need to succeed!
Join us and enjoy the benefits of weekly pay, comprehensive training, and a supportive work environment. No prior experience is required—we provide all the tools you need to succeed!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on satisfaction and retention.
- Resolve customer issues and complaints efficiently and professionally.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Maintain a positive, empathetic, and professional demeanor at all times.
- Document customer interactions and feedback in our CRM system.
- Collaborate with team members and supervisors to improve service processes.
- Stay up-to-date on product knowledge and company policies.
Qualifications
- High school diploma or GED equivalent is required.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing skills (40+ WPM).
- Ability to work in a fast-paced, high-volume environment.
- Reliable internet connection and a quiet workspace.
- No prior experience necessary; full training provided.
- Must be legally authorized to work in the United States.