Job Description
Join our dynamic team as an Entry-Level Customer Service Representative in Boston! We're seeking enthusiastic individuals to deliver exceptional support to clients while building foundational skills in a fast-paced environment. Enjoy weekly pay, flexible scheduling, and comprehensive training tailored for career growth. Perfect for students, recent graduates, or career changers seeking stability and advancement opportunities.
Why Choose Us?
- Weekly paycheck processing
- Free parking and public transit benefits
- Health and wellness stipend
- Clear advancement paths to team lead/supervisor roles
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service issues using internal systems
- Document interactions accurately in CRM software
- Collaborate with support teams to resolve complex cases
- Meet daily performance metrics for response times and resolution rates
- Participate in weekly training sessions to enhance product knowledge
- Uphold company standards for data security and privacy
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong verbal communication and active listening skills
- Basic proficiency with Microsoft Office and CRM platforms
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with problem-solving mindset
- Reliable transportation to downtown Boston location
- Passion for helping others and continuous learning