Job Description
Are you looking for a rewarding career in Kansas City, MO with the flexibility to balance your work and life? Metro Workforce Solutions is currently hiring Entry-Level Customer Service Representatives to join our dynamic team. We pride ourselves on offering weekly pay, competitive benefits, and a supportive environment where you can grow without prior experience required.
Our mission is to connect talented individuals with opportunities that offer stability and advancement. Whether you are a student looking for extra income or a professional seeking a change, we have the role for you. Enjoy a modern workplace culture that values your contributions and invests in your future.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on high-quality service.
- Process customer orders, returns, and requests accurately and efficiently.
- Update and maintain customer records in our database systems.
- Resolve customer issues and complaints in a professional and empathetic manner.
- Collaborate with the team to meet daily and weekly performance targets.
- Assist in training new team members and share best practices.
- Provide feedback to management regarding customer needs and product improvements.
Qualifications
- High school diploma or equivalent (GED) required.
- Basic computer literacy and familiarity with CRM software is a plus but not mandatory.
- Strong verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends.
- Reliable internet connection and a dedicated workspace if working remotely.
- A positive attitude and a willingness to learn new skills quickly.