Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional customer experiences in our Charlotte retail locations. This hourly position offers flexible scheduling, comprehensive training, and growth opportunities within a supportive environment. Perfect for students, recent graduates, or career changers seeking immediate employment with competitive pay and benefits like employee discounts. No prior experience required – we'll equip you with all the skills needed to succeed!
Responsibilities
- Provide outstanding customer service through in-person interactions and digital channels
- Process transactions accurately using POS systems while maintaining security protocols
- Assist with inventory management, stock replenishment, and visual merchandising
- Resolve customer inquiries and complaints with professionalism and empathy
- Collaborate with team members to maintain a clean, organized sales floor
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to sales goals through product recommendations and upselling
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with learning new technologies
- Ability to work flexible shifts including evenings, weekends, and holidays
- Positive attitude with a customer-first mindset
- Reliable transportation and punctuality
- No prior experience required – full training provided
- Ability to stand for extended periods and lift up to 25 lbs