Job Description
Join FlexiWork Solutions and kickstart your career with our entry-level customer service specialist role! We're seeking motivated individuals to deliver exceptional support while enjoying flexible scheduling that adapts to your life. Perfect for students, career changers, or anyone seeking work-life balance. Our collaborative environment offers paid training and clear growth pathways into higher-level positions.
As a valued team member, you'll handle inbound inquiries via phone and chat, resolve customer issues efficiently, and document interactions in our CRM system. We prioritize your development with weekly coaching sessions and performance-based incentives. Enjoy our modern downtown Pittsburgh office with complimentary snacks and wellness programs.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing, product, and service-related issues
- Document interactions accurately in Salesforce CRM
- Collaborate with technical teams to resolve complex cases
- Meet quality and productivity metrics (25+ interactions/hour)
- Participate in weekly training and coaching sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- 0-2 years customer service experience
- Strong written and verbal communication skills
- Basic computer proficiency (MS Office, CRM systems)
- Ability to type 35+ words per minute
- Flexible availability including evenings/weekends
- Problem-solving mindset with empathy
- U.S. work authorization required