Job Description
Join our dynamic team at Urban Staffing Solutions and launch your career in customer service! We're seeking motivated entry-level professionals for immediate hourly positions in Indianapolis. Enjoy competitive pay, flexible scheduling, and comprehensive training designed to help you succeed in a fast-paced environment.
This role is perfect for recent graduates, career changers, or anyone seeking flexible work with growth opportunities. Our supportive culture values teamwork, continuous learning, and exceptional client experiences.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, updates, and account modifications accurately in CRM systems
- Collaborate with team members to resolve complex customer issues efficiently
- Document all interactions and maintain detailed case records
- Adhere to company policies and compliance standards in all communications
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent required (college degree preferred)
- 0-2 years of customer service or related experience
- Strong verbal and written communication skills
- Proficient with Microsoft Office Suite and basic tech tools
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Indianapolis location