Job Description
Join Our Growing Team
We are looking for enthusiastic, motivated individuals to join our team in Long Beach, CA. As an Entry Level Customer Support Associate, you will play a vital role in ensuring our clients receive exceptional service and support. This is an excellent opportunity for those looking to start a career in the tech industry with competitive hourly pay and growth potential.
Why Choose Us?
- Competitive hourly wage starting at $18.00.
- Comprehensive training program for new hires.
- Opportunities for advancement within the company.
- A dynamic and supportive work environment.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Resolve customer issues and complaints efficiently while maintaining high customer satisfaction scores.
- Accurately document all customer interactions and account information in our CRM system.
- Collaborate with team leads and other departments to ensure complex issues are resolved.
- Stay updated on product knowledge and service policies to provide accurate information.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent required; college degree preferred but not mandatory.
- Must be at least 18 years of age.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- A positive attitude and a desire to learn and grow.
- Reliable transportation to and from the Long Beach office.