Job Description
Join FlexiHire Solutions and kickstart your career with unmatched flexibility! We're seeking motivated Entry-Level Customer Support Specialists in New York and Georgia to deliver exceptional service with adjustable schedules that fit your life. Perfect for students, career changers, or anyone seeking work-life balance, this hourly role offers comprehensive training and growth opportunities in a dynamic tech environment.
Our commitment to your success includes paid training, flexible scheduling options (including evenings/weekends), and a supportive team culture. Enjoy competitive hourly pay, performance bonuses, and the chance to develop transferable skills in communication, problem-solving, and digital toolsâall while maintaining control over your work schedule.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and accuracy
- Resolve technical issues using knowledge base resources and troubleshooting protocols
- Document interactions and update customer records in CRM systems
- Collaborate with team members to address complex customer needs
- Meet performance metrics including response times and satisfaction scores
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvements through feedback and suggestions
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Basic computer proficiency and typing skills (30+ WPM)
- Strong verbal communication and active listening abilities
- Comfortable working with remote collaboration tools
- Ability to adapt to flexible scheduling requirements
- Patience and problem-solving mindset in customer-facing situations
- Reliable internet connection for remote/hybrid work options
- No prior experience requiredâcomprehensive training provided