Job Description
Join our dynamic team at Nexus Solutions Inc. as an Entry-Level Customer Support Specialist! We offer flexible hourly schedules perfect for students, career-changers, or those seeking work-life balance. Our Austin-based team provides exceptional remote support while building valuable experience in tech and communication. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism
- Document interactions and resolve technical issues using our CRM system
- Collaborate with senior team members to resolve complex cases
- Participate in ongoing training to enhance product knowledge
- Maintain accurate records of customer interactions and resolutions
- Adhere to service level agreements and quality standards
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer literacy and internet navigation skills
- Strong written and verbal communication abilities
- Ability to work independently with minimal supervision
- Flexible schedule availability including evenings/weekends
- Customer service mindset with patience and empathy
- No prior experience required – training provided