Job Description
Are you looking to kickstart your career in a dynamic environment? Apex Global Services is currently hiring Entry-Level Customer Support Representatives in San Diego, CA. We offer competitive hourly pay, flexible scheduling, and comprehensive training for those with no prior experience. Join a team that values growth and customer satisfaction.
Why Join Us?
- Competitive hourly rate ($18.00 - $22.00).
- Full training provided – no prior experience needed.
- Opportunities for advancement within the company.
- Modern office environment with team-building activities.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Assist customers with product information, order tracking, and troubleshooting.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with the support team to resolve complex issues efficiently.
- Identify opportunities to upsell products or services based on customer needs.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required (equivalent experience accepted).
- Strong verbal and written communication skills.
- Ability to multitask and work in a fast-paced environment.
- Basic computer proficiency and typing speed of 40+ WPM.
- Reliable internet connection and a quiet workspace are essential.
- Willingness to learn new software and systems quickly.
- No prior customer service experience necessary; we provide full training.