Job Description
Are you ready to kickstart your career in customer service?
Apex Digital Solutions is currently seeking energetic and reliable individuals for immediate openings in our Houston, TX branch. We are a fast-paced company dedicated to providing top-tier support to our clients, and we are looking for team members who are eager to learn and grow.
As an Entry Level Specialist, you will be the face of our company, ensuring our customers receive the assistance they need. We provide comprehensive paid training and a supportive environment for career advancement.
- Competitive Pay: Earn between $16.00 and $20.00 per hour.
- Growth Opportunities: Clear pathways to senior roles and management.
- Flexible Scheduling: We work with your availability to fit your lifestyle.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve customer complaints and issues efficiently while maintaining a positive tone.
- Document all interactions and account updates accurately in the CRM system.
- Collaborate with the team to identify common issues and suggest process improvements.
- Assist in onboarding new team members and maintaining a high-energy workplace culture.
Qualifications
- High school diploma or GED required.
- No prior experience necessary—full training is provided.
- Strong verbal communication skills and a friendly demeanor.
- Basic computer literacy and typing proficiency.
- Ability to work weekends and evenings as needed.
- Reliable transportation for occasional in-office meetings.