Job Description
Welcome to the Sunshine Coast Hospitality Group!
We are currently seeking enthusiastic and reliable individuals to join our dynamic team as Guest Services Representatives. This is an excellent opportunity for those looking to break into the hospitality industry with no prior experience required. If you have a friendly demeanor and a passion for helping others, we want to meet you.
Located in the heart of Orlando, our resort offers a vibrant work environment where every day brings new challenges and rewards. We pride ourselves on providing exceptional service to our guests and fostering a supportive culture for our employees.
Why Join Us?
- No experience necessary: We provide full training.
- Competitive hourly pay.
- Flexible scheduling to accommodate your lifestyle.
- Growth opportunities within the company.
Responsibilities
- Greet and Welcome: Welcome guests warmly upon arrival and ensure they feel comfortable from the moment they step into our facility.
- Customer Assistance: Answer guest inquiries, provide directions, and assist with check-in/check-out processes with a smile.
- Communication: Handle incoming phone calls professionally and relay messages accurately to appropriate departments.
- Operational Support: Assist in maintaining the cleanliness and organization of the front desk and common areas.
- Problem Solving: Address minor guest concerns promptly and escalate complex issues to the management team.
- Team Collaboration: Work closely with housekeeping, maintenance, and culinary teams to ensure seamless guest experiences.
Qualifications
- Education: High school diploma or equivalent (GED) required.
- Experience: Previous customer service or hospitality experience is not required but is a plus.
- Age: Must be at least 18 years old.
- Skills: Strong verbal communication skills and a professional telephone manner.
- Attitude: A positive, outgoing personality and a genuine desire to help people.
- Availability: Ability to work flexible hours, including weekends and holidays.