Job Description
Join our dynamic team as a Flexible Customer Service Representative in Dallas! Enjoy the freedom of choosing your work schedule while delivering exceptional support to clients. We offer competitive hourly rates, comprehensive training, and a supportive environment perfect for students, parents, or anyone seeking work-life balance. Located in the heart of Dallas, our modern office provides all the tools you need to succeed.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records
- Collaborate with team members to improve service quality
- Meet performance metrics while maintaining flexible hours
- Adapt to changing schedules and priorities
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent communication and problem-solving skills
- Ability to work independently with minimal supervision
- Comfortable with flexible scheduling (evenings/weekends)
- Proficient in CRM software and Microsoft Office
- Strong attention to detail and organizational skills
- Positive attitude and resilience under pressure