Job Description
Join Tampa Bay Solutions and transform your career with unmatched flexibility! We're seeking passionate Customer Service Specialists to deliver exceptional support while enjoying customizable schedules designed for work-life harmony. This full-time hourly role offers remote options, competitive pay, and growth opportunities in a dynamic environment. Perfect for students, parents, or professionals seeking adaptable hours without sacrificing career advancement. Apply today and experience the future of flexible work!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex billing, technical, and service issues using CRM tools
- Collaborate with cross-functional teams to improve customer experience
- Maintain detailed case documentation and meet quality KPIs
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvements and team initiatives
- Adhere to data security protocols and compliance standards
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in remote/hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with active listening abilities
- Proven problem-solving and conflict resolution expertise
- Ability to work independently with minimal supervision
- Flexibility to cover extended hours during peak seasons
- Basic knowledge of Microsoft Office Suite