Job Description
Join our dynamic team at Apex Solutions Group and transform your career with unmatched flexibility! We're seeking a passionate Customer Service Specialist to deliver exceptional experiences while enjoying the freedom to structure your workday around your life. Our Minneapolis-based role offers full-time benefits with customizable hours, competitive compensation, and a supportive remote-first culture. If you thrive in autonomous environments and excel at problem-solving, this is your opportunity to grow professionally without sacrificing personal time.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with exceptional resolution rates
- Collaborate with cross-functional teams using CRM systems to resolve complex service issues
- Document interactions and maintain accurate customer records in Salesforce
- Proactively identify process improvements to enhance service efficiency
- Contribute to team training programs and knowledge base development
- Meet performance metrics while maintaining high customer satisfaction scores
Qualifications
- 2+ years in customer service with proven conflict resolution expertise
- Proficiency in CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional written/verbal communication with emotional intelligence
- Self-motivated with demonstrated time management in flexible settings
- Ability to work independently while collaborating effectively remotely
- High school diploma; associate's degree in business or related field preferred